1. Preamble

1.1 This website, https://www.gtstrudl.eu. constitutes the Online Store for the exhibition and provision of products and services via the Internet by the Limited Liability Company under the name “STRUDL Europe Ltd.” and the distinctive title “STRUDL Europe Ltd.” (hereinafter referred to as the “Company”), headquartered in Ilia Venezi 2A, Strovolos Park, Office 303, 2042 Strovolos, Cyprus, VAT No: CY-10269958K, Tax Office of Cyprus. The Company created and manages (also through third-party partners) this website in order to offer its clients software for the design, analysis, and dimensioning of technical projects, as well as scientific books.

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which specifically apply to the use of our online store, located at https://www.gtstrudl.eu. Please ensure that you agree with the following terms and conditions, as continued use and browsing of our online store implies your explicit and unconditional acceptance, consent, and agreement with them.

1.2 The following terms and conditions (hereinafter referred to as the “Terms of Use”) constitute the terms and conditions under which the Company provides to you, the Subscribers – Clients, Users and/or simple Visitors, its services and applications through its Online Store. Interested parties wishing to visit, browse, and/or use this website and the services and applications made available or accessible through it (including mobile applications) are invited to read and understand these Terms of Use and subsequently declare their acceptance by selecting the corresponding checkbox “I Accept.”

1.3 The Company reserves the right to modify these terms and conditions as well as to alter this website and its content at any time, notifying you accordingly through the posting of the amended terms and content on this site. Therefore, you are required to check for possible modifications of the Terms of Use, and, if you accept them by selecting the relevant checkbox “I Accept,” you may continue browsing and/or using the services and applications (including mobile applications) available or accessible through this website.

1.4 It is expressly stipulated that the use of this Online Store and the services and applications it offers requires the unconditional acceptance of the Terms of Use. If any Client/User/Visitor disagrees with the Terms of Use, they are requested not to browse, not to use the services and applications (including mobile applications) available or accessible through this website, and not to engage in any transaction with this Online Store.

Note: The Privacy and Personal Data Protection Policy, as well as the Cookie Policy, which are also posted on this website, form an integral part of these Terms of Use.

2. General Terms

2.1 The Company provides the software and services presented on the website exclusively to professionals, companies, and organizations operating in the field of engineering and construction. Therefore, all transactions and uses of the website are directed solely at individuals acting in their professional capacity.

2.2 The Company has the right, at its sole discretion and judgment, to refuse access or provision of its services to any individual or entity that does not meet the above conditions or violates these Terms of Use.

2.3 The User must use the website and the services offered in accordance with the law, good faith, and accepted principles of morality. Any use that is illegal, abusive, or contrary to these Terms of Use is prohibited.

2.4 The Company reserves the right to interrupt or suspend, temporarily or permanently, part or all of the services of the website for reasons of maintenance, upgrade, or improvement without prior notice to the Users.

2.5 Users shall not cause damage to the integrity or functionality of the website, nor shall they attempt to gain unauthorized access to any service, system, or network connected to the website.

3. Terms and Definitions

Regarding to the terminology used on this website of the Company, the following definitions apply:

1. “Company” refers to the Limited Liability Company under the name “STRUDL Europe Ltd”. and the distinctive title “STRUDL Europe Ltd.,” headquartered Ilia Venezi 2A, Strovolos Park, Office 303, 2042 Strovolos, Cyprus, VAT No: CY- 10269958K, Tax Office of Cyprus (hereinafter referred to as “we” and/or the “Company”).

2. “Online Store,” “Website,” “Site,” “https://www.gtstrudl.eu ” and/or “https://www.gtstrudl.eu ” refer to the website of the Online Store maintained and operated by the aforementioned Company, which includes the “content,” “services,” “products,” and “applications.”

3. “Content” means all texts, graphics, design, and programming used on the website.

4. “Text” means all written material found on the website, whether editorial, educational, advisory, or promotional.

5. “Graphics” include all logos, buttons, and other graphic elements of the website.

6. “Design” refers to the color schemes and layout of the website.

7. “Programming” refers to the user-facing code (HTML, JavaScript, etc.) and server-side code used on the website.

8. “Services” means all services provided through the website https://www.gtstrudl.eu

9. “Applications” refer to all software applications, including mobile applications, provided or made accessible through the Company’s Online Store.

10. “User” means any natural or legal person who visits https://www.gtstrudl.eu and creates a personal Account on the website of the Online Store.

11. “Subscriber – Customer” means any natural or legal person who visits https://www.gtstrudl.eu and ultimately proceeds to purchase or rent products and services.

12. “Visitor” means any natural or legal person who visits the website of the Online Store.

13. “Account” refers to the registration of the Visitor as a User on the website https://www.gtstrudl.eu

14. “Product” means any item (in physical or non-physical form) made available for sale or rental through https://www.gtstrudl.eu

15. “Shopping Cart” refers to the collection of products selected by you for purchase or rental. It allows you to view, add, and remove items, just as you would in a physical store.

4. Registration and Account Creation

4.1 You are not required to register on https://www.gtstrudl.eu. in order to navigate its website. However, by creating a personal account, you are granted the ability to use the full range of functionalities of the website https://www.gtstrudl.eu , as it facilitates and/or enables access to and use of the services and applications (including mobile applications) that are provided or accessible through the website.

4.2 Specifically, by creating an account, you are able to store your personal information, namely your full name or your company’s registered name and its VAT number, your gender, date of birth, email address, full shipping address of your choice, as well as a personal password, so that you do not need to re-enter this information each time you wish to order and purchase one or more products, thereby saving valuable time. The main benefits of creating a personal account are thus the quick and easy completion of your purchases, the tracking of your orders, and the ability to maintain a record of your previous orders (order history).

4.3 In order to create a personal account on https://www.gtstrudl.eu and to register for any service and/or application provided or accessible through the website, you are first required to accept the Terms of Use of this website by selecting the corresponding checkbox “I Accept.” By accepting the Terms of Use, you declare that you are an adult, at least 18 years of age, and have full legal capacity.

4.4 Please be informed that the creation of more than one personal account is not permitted. Furthermore, you are not allowed to create a personal account on the website through unauthorized means, including but not limited to the use of automated devices, scripts, bots, or software such as spiders, crawlers, or scrapers.

4.5 Upon completion of your registration and the creation of your personal account, the Company will send you a confirmation email to inform you that your registration has been accepted.

4.6 If you wish to be informed about our offers and new products, you have the option to subscribe to the newsletter mailing lists of https://www.gtstrudl.eu .You may unsubscribe from the newsletter mailing lists at any time by clicking “Unsubscribe” or by sending us an email at info@strudleurope.eu.

4.7 Registered users are solely responsible for maintaining the confidentiality and security of their login credentials, as well as for all actions carried out under their personal user account on https://www.gtstrudl.eu. If you believe that an unauthorized person has compromised your login credentials and is acting without your consent, you must inform us as soon as possible by sending us an email at info@strudleurope.eu.. 4.8 Registered users are solely responsible for the personal data they have entered on https://www.gtstrudl.eu. and agree to maintain and update such data with due care so that it remains true, accurate, valid, current, and complete. The Company bears no responsibility for the accuracy or validity of the personal data you have entered on https://www.gtstrudl.eu.You acknowledge that the Company has no control over the personal data you provide and, therefore, cannot be held liable for the truth or accuracy of the information you submit.

4.9 Registered users are obliged to use this website in accordance with the applicable Greek and EU legislation and these Terms of Use, and to refrain from any actions and/or omissions that could cause damage and/or malfunction of the website or negatively affect and/or jeopardize its use.

4.10 Registered users are solely responsible for the careful use of their personal account and for properly logging out of their account after each session. The Company shall not be held liable for any damage or harm resulting from the failure of registered users to respect and comply with the above.

4.11 The Company reserves the right to carry out verification and security procedures regarding all information provided by you. If the Company has reason to believe that the information you provided during your registration and/or during your use of any services/applications of https://www.gtstrudl.eu violates or is likely to violate any provision of applicable Greek or EU law or these Terms of Use, the Company may, at its sole discretion, take any action it deems appropriate, including but not limited to disabling your personal account.

4.12 The Company reserves the right to disable your personal account if it determines that a registered user is using proxy IP addresses to conceal the use of multiple accounts, or if a registered user maliciously interferes with, adversely affects, suspends, or disrupts the proper operation of the website and/or the services/applications provided or accessible through it.

4.13 The services and applications (including mobile applications) provided or accessible through the website https://www.gtstrudl.eu are intended solely for personal use and may not be sold/resold to any third party without the Company’s prior explicit written consent. We expressly declare that web harvesting of content from the website is not permitted.

4.14 Your use of the services/applications provided does not prevent the Company from allowing others to also use the provided services/applications.

4.15 You may deactivate your personal account at any time by sending us an email at info@strudleurope.eu The personal data you have entered on this website up to that point will be managed in accordance with the Privacy and Personal Data Protection Policy, which forms an integral part of these Terms of Use.

4.16 The right to deactivate your personal account on this website does not affect any other right or claim for compensation and/or restitution the Company may have regarding any breach of your obligations and responsibilities that occurred prior to the deactivation of your account.

5. Collection and Processing of Data

5.1 There is no requirement to enter your personal data to navigate through https://www.gtstrudl.eu . However, you are required to provide, following your explicit consent, your personal data if you wish to create a personal account on https://www.gtstrudl.eu , register for various services and applications available or accessible through the website, and place an order for purchasing or renting products. The Company collects and processes the personal data you provide on https://www.gtstrudl.eu with the aim of informing and best serving you, as well as fulfilling all its obligations arising from the electronic sales contract between the Company and you, and the law.

5.2 In the context of the electronic sales contract between you and the Company, the Company may transfer your personal data to third-party partners or affiliated companies (e.g., authorized employees, shipping companies, accounting firms, etc.) as necessary to complete your order for purchasing or renting a product from https://www.gtstrudl.eu , or as required by law (e.g., tax inspection, civil claims, etc.). If you have given your explicit consent, https://www.gtstrudl.eu may disclose your personal data to third parties for the advertising promotion of products they offer, as well as to companies conducting market research or similar activities. It is explicitly stated that you have the right to withdraw your consent at any time by sending an email to https://www.gtstrudl.eu

5.3 You are informed that you have the right to request the correction or deletion of your personal data entered on https://www.gtstrudl.eu or to restrict their processing and/or object to their processing, as well as the right to data portability. You are also informed that you have the right to withdraw your consent for the processing of your personal data at any time by sending an email to info@strudleurope.eu.

5.4 The processing of your personal data is carried out in accordance with the applicable Greek and EU legislation, including the General Data Protection Regulation 2016/679/EU and Directive 2016/680/EU.

5.5 The Company does not transfer, disclose, or make available your personal data entered on its website to third parties without your prior consent, except as provided in this document and the Privacy and Personal Data Protection Policy.

5.6 The Company, as the Data Controller, may process the personal data you enter on its website if:

• It has obtained your prior explicit consent for the specific purpose of processing.

• The processing is absolutely necessary to protect your vital interests or those of another individual.

• The processing is absolutely necessary for the performance of a task carried out in the public interest.

• The processing is absolutely necessary for the establishment, exercise, or defense of legal claims.

• The processing is absolutely necessary for the prevention, investigation, determination, or prosecution of crimes or the execution of criminal sanctions, or

• The processing is absolutely necessary for national security purposes.

5.7 In addition to your personal data, technical data is automatically collected on the Company’s servers during your navigation of https://www.gtstrudl.eu. The information collected through automated methods may include, but is not limited to, browser type, IP addresses, browser programs, operating system, cookie information, your Internet service provider, language, time zone, and location through GPS technology (or similar).

5.8 We may collect information even when you visit or use third-party websites, services, and applications that use our services or interact in any way with our website, services, and applications.

5.9 The data collected from you is stored on the Company’s servers located at its headquarters. The Company may appoint third-party service providers for the processing of your data (Data Processors), as well as for managing and operating certain functions of the website. The Company ensures that it takes appropriate organizational and technical measures to protect your data, maintaining a record of all categories of processing activities https://www.gtstrudl.eu uses the SSL protocol with 128-bit encryption (currently the strongest) for secure online transactions. This encrypts all your personal information, including credit card numbers, name, and address, so that they cannot be read or altered during transmission over the Internet. The SSL (Secure Sockets Layer) protocol is currently the global standard for website authentication and encrypting data between network users and web servers. An SSL-encrypted communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. Moreover, all information sent via SSL is protected by a mechanism that automatically verifies whether the data has been altered during transmission. However, it is not possible to guarantee that the transmission of information via the Internet is completely secure or error-free.

5.10 In the event of a total or partial change in the ownership of the Company, including but not limited to sale, merger, acquisition, consolidation, change of control, or transfer of the Company’s material and/or intangible assets to a third party, as well as in the case of reorganization or liquidation of the Company, we reserve the right to disclose, transfer, assign, or convey, in whole or in part, your data, after informing you and obtaining your consent where required.

NOTE: For more information regarding the collection, storage, processing, and management of your personal data, your respective rights and obligations, and other related issues, please refer to the Privacy and Personal Data Protection Policy, as well as the Cookie Policy.

6. Cookies

6.1 The Company may collect your identification data using various technologies, such as cookies. Cookies are small files stored on your computer or mobile device and do not access or damage any document or file. They are used to facilitate your browsing on the website and to display the website correctly, serving as a desirable and useful tool for measuring online traffic.

6.2 This website primarily uses cookies to “remember”:

• Your preferences regarding the website,

• The products you have added to your cart,

• That you have logged into a particular account.

Additionally, some videos on our website may use cookies to gather anonymous statistics about how you reached that specific point and which videos you visited.

6.3 While navigating the website, you will be asked to consent to the storage of cookies and the processing of your data obtained through them. In any case, you can configure your web browser to notify you about cookie usage and set the privacy protection you wish, choosing between maximum protection (e.g., “never accept cookies”), minimum protection (e.g., “always accept cookies”), or an intermediate level of protection (e.g., “reject third-party cookies” or “accept cookies only from the visited website”). These privacy settings will be presented clearly and understandably. For more information, please refer to our Cookie Policy.

7. Products for Sale – Product Selection – Prices – Intellectual and Industrial Property

7.1 The products and services available for sale or rental through https://www.gtstrudl.eu are those presented and analyzed in the online store.

7.2 The Company informs you about the availability of products for sale with a related note under the description of each product.

7.3 Additionally, you have the option to add the product(s) of your choice to your favorites, by placing them in your own wish list.

7.4 The prices listed next to each product apply only to online or telephone purchases from our online store, are in Euros, and include VAT but do not include shipping costs, which will be calculated at the final stage of the order based on the shipping address and delivery time. Any adjustment to the price of one or more products available for sale or rental through https://www.gtstrudl.eu is at the discretion of the Company. The newly set price will be posted directly under the corresponding product(s). The Company is required to issue a sales receipt (or invoice based on the details you provided) for every purchase.

7.5 Prices, products for sale or rental, their availability, and their characteristics are subject to change. For this reason, before submitting and sending your order, you are asked to verify the selected product(s) and their sale or rental price.

7.6 Products purchased through https://www.gtstrudl.eu are intended exclusively for personal use and not for commercial purposes or resale.

7.7 The software programs you rent, whether for a period of three, six, twelve months, or for a lifetime, as well as all the content of these programs, including but not limited to texts, names, trademarks, logos, patents, software code, software (including auxiliary applications “applets” and action links), software compilation, graphics, visualizations, photos, images, video or audio files, interactive applications, etc., are the intellectual and industrial property of the Company and are governed by national, community, and international intellectual and industrial property laws, except for the explicitly recognized rights of third parties. Therefore, it is strictly prohibited to reproduce, retransmit, republish, take screenshots, copy, store, sell, lease, transfer, assign, grant (with or without compensation), commercialize, transmit, distribute, issue, perform, “download”, except for the one performed by the Company in execution of your order, translate, modify in any way or by any means, in full or in part, without the prior express consent of the Company. The subscriber/user/visitor accepts the above, and unauthorized use may lead to legal sanctions.

7.8 The ability to access and use the above engineering programs and software developed by our Company (“software”) does not imply any right over the software. You are required to refrain from any act of copying, translating, altering, imitating, or infringing the software and its content, by any means or method, and generally from any violation of these rights.

7.9 By renting this software, the Company grants you a non-exclusive, personal, non- transferable, and revocable license to use the software, which will last for as long as the corresponding contract is in force.

7.10 Every intellectual and industrial property right, as well as any right (including goodwill and, where applicable, trademarks) related to the company’s name and brand, belongs to the Company.

7.11 You are obliged to indemnify the Company for any direct and consequential damages incurred due to the violation of third-party rights or the improper or illegal use of the above programs and related software.

7.12 Scientific books are intellectual property products of their respective authors.

8. Order

8.1 Placing an order constitutes a binding offer to purchase or lease the selected product(s) at the total price displayed in the final stage of the order, including VAT, packaging and shipping fees, any applicable charges, and any discounts you are entitled to as a Customer. Orders can be placed in the following ways: a) online through https://www.gtstrudl.eu (online order), b) by sending an email to info@strudleurope.eu, or by phone at +357 22768244. As an online store, https://www.gtstrudl.eu is accessible 24/7, 365 days a year. However, communication via phone or email with the store is available from 10:00 to 19:00 on weekdays, except on holidays, customary holidays, and 15 days in August.

8.2 To place an order via https://www.gtstrudl.eu, you must first enter your login details on the Account page or create a new Account if you are a new User.

8.3 After selecting the products you wish, you add them to your Shopping Cart. The screen will display the total cost of your order, including VAT and fees according to the company’s pricing policy, as well as shipping costs, minus any applicable discounts you are entitled to. You will then be asked to select a payment method to complete your purchase.

8.4 Before submitting and sending your order, you will be asked to verify the products you selected and their sale or lease price. Your order is completed upon acceptance by https://www.gtstrudl.eu. After submitting your order, you will receive a follow-up email with delivery information.

8.5 https://www.gtstrudl.eu provides a mechanism for canceling an order that has already been placed in our system but has not yet been dispatched from our store. To cancel an order, you must send an email to info@strudleurope.eu.. This option is available until we notify you that your order has been shipped. After this time, cancellation is not possible.

9. Payment Methods

9.1 On https://www.gtstrudl.eu , you can purchase products using one of the following payment methods:

• Credit Card

• PayPal

• Bank Transfer

• Cash on Delivery

For the first three payment methods, please note that the order will be processed only once payment (or confirmation of bank transfer) has been made for the specific product and shipping costs.

9.2 After entering your credit/debit/prepaid card details, you guarantee that you are the legal holder of the card or that you are authorized by the cardholder to use it. If you are not the legal cardholder, the company is not liable to the legitimate cardholder who was used for a purchase on https://www.gtstrudl.eu.

9.3 The cardholder has the right to withdraw after completing the transaction and may request its cancellation, as long as the order has not been dispatched from our store and is not out for delivery.

9.4 For bank transfers from non-partner banks, any transaction fees are solely your responsibility.

9.5 Transactions on the online store https://www.gtstrudl.eu are processed either through electronic banking (Piraeus Bank) or through the American company PayPal Inc. The security of transactions is guaranteed under the terms of these specific organizations.

10. Shipping – Delivery of Orders

10.1 Depending on the shipping address, orders are delivered either by a company employee using their own means, by a partnered courier service, or through a shipping agency/post office. Additionally, you have the option to pick up your order from the company’s store in Chalandri, Attica, Kifisias Avenue, number 340, (+30 210 6838011) by arrangement, free of charge.

10.2 Shipping fees vary depending on the geographical location of the delivery address. However, the company strives to keep costs at competitive levels. The exact cost is automatically calculated at the final stage of your order, based on the recipient’s postal code. Note that for orders over fifty euros (€50), delivery within Athens is free of charge. If the shipping address is considered to be in a “difficult area,” the system will recognize it, notify you, and the order may incur additional charges and a longer delivery time. However, you may choose to pick up your order from the nearest general postal office (partnered courier service) to avoid extra charges.

10.3 Depending on the distance from the store, delivery can be completed within 1 to 3 working days.

10.4 In case of an incorrect shipping address or non-receipt of the product due to the recipient’s absence, the product will either remain with the courier company for a few more days or be returned to the company’s address in Chalandri. If the product remains with the courier company, you can coordinate directly with them for re-delivery at no charge. However, if the product has been returned to the company and you wish to arrange a new shipping date, you must inform us via email (info@strudleurope.eu.) or by phone at +357 22768244. After coordinating with the courier service, a new shipping date will be scheduled, with additional charges.

11. Return Policy

11.1 Right to Return Non-Defective Products – Right of Unilateral Withdrawal by the Customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service provision contract (when it concerns such a contract), or from the delivery date (when it concerns products). If there are multiple products in the same order, this period starts from the delivery of the last product, and in cases of periodic product deliveries, from the delivery of the first one. The withdrawal is subject to the following conditions:

– This withdrawal is unconditional and without any charge. If the product has already been delivered, the customer must return it in the exact condition it was received, which is presumed to be perfect, along with all its accessories, documents, and packaging in excellent condition. The return of the item will be accepted only if the customer has paid any amount that the Company may have incurred for the shipping of the product to them, as well as the shipping costs for returning the product.

– The withdrawal statement must be made in writing or electronically.

– Upon receiving the withdrawal statement, the COMPANY is obliged to return the amount received within 14 days from the receipt (return) of the products, in accordance with the provisions outlined below.

– In no case will shipping/delivery fees be refunded.

– The refund to the customer will be made using the same method as the original payment. Specifically, in the case of payment via credit card, if the Company has received the amount from the Bank (the issuer of the specific credit card) before the withdrawal and return of the product, the COMPANY must notify the Bank of the cancellation of the transaction, and the bank will proceed with the actions as outlined in the agreement between the bank and the cardholder.

The Company is not responsible for the time and manner of the reversal, as it is governed by the aforementioned agreement between the bank and the customer. In the case of payment by cash, if the customer chose “pick-up from the store,” the refund will be made in cash at the store where the product was picked up. In the case of payment by bank transfer, the refund will be made by bank transfer to the same account of the customer.

– The customer is responsible for compensating the Company if, after receiving the product, it is found that they used it in a manner other than what is necessary to establish the nature, characteristics, and functionality of the goods until the withdrawal statement is made. Thus, it is clarified that every product receipt by the Company is always, even if not explicitly stated, under reservation of the legal rights. The nature, characteristics, and functionality of the goods should be determined EXCLUSIVELY based on the information provided on the product’s external packaging, as well as any supplementary information provided by the company, without opening the product’s packaging or using the goods. The Company is willing to inform the customer about any questions regarding the nature and operation of the products by providing additional informational material electronically or otherwise.

– In case of opening the packaging or using the product, its value will automatically decrease as the product is considered used, and the customer must compensate the company for the reduction in value. The reduction in value from opening the packaging and the subsequent classification of the product as used will be assessed on a case-by-case basis and determined by the Company, and is usually around 20%-30%. The COMPANY has the right to agree with the customer on compensation even through mutual offset. However, in case the product is opened, the return, even with a reduced value, is not mandatory for the Company, but is at its discretion.

– In case the withdrawal concerns a service provision, the customer must pay an amount proportional to the services rendered up to the withdrawal statement.

– If the products are returned damaged or incomplete, the online store has the right, at its sole discretion, to either a) refuse the return or b) demand compensation from the customer, the amount of which will be determined based on the condition of the products, and to proceed unilaterally and without further notice to full or partial offset of its claim against the customer.

11.2 Returns Due to Delivery Errors

In all cases where goods delivered differ from those sold, either in type or quantity, or lack a previously agreed property, the customer must return the products for verification and determination of the error. In this case, the return shipping costs to the company and the re- shipping costs to the customer will be borne by the COMPANY, provided the customer follows the return method proposed by the company in good faith and in accordance with commercial ethics.

11.3 Returns of Defective Products

If a product is found to have a manufacturing defect, confirmed by an authorized repairer who provides the warranty or, if the warranty is directly provided by the Company, by the Company itself, the following applies:

• The warranty is provided for a limited period, which is stated in the product’s detailed specifications. After this period, repair or replacement of the products is possible with an additional charge, upon a new agreement with the customer.

• The return of the product for replacement must include all the documents that accompanied the product (e.g., D.A.T., Retail Receipt, etc.) and its full packaging. If the defect is found later after delivery, and the packaging is missing or was taken by the distributors upon delivery, the packaging is not required.

• The return of the products will be made either with the Company’s personnel and transportation means or through a courier, or at the Company’s store located at the address stated at the beginning of these terms of use. In cases of return via courier, the customer is responsible for the shipping costs to the Company, while the Company will bear the shipping costs for the replacement or repaired product.

• After the return of the products, a defect check is carried out, and the customer is informed about the results of the check.

• If the defect is confirmed, the product will be repaired or replaced; otherwise, the transaction will be canceled if the product cannot be repaired within a reasonable time and no replacement product with equivalent or better characteristics or value can be found. In case of transaction cancellation, the refund will be made in the same manner as the original payment, as outlined above in clause 12.1.

• If the products are returned damaged or incomplete, i.e., have damage or wear beyond manufacturing defects, the online store has the right, at its sole discretion, to either a) refuse the return or b) demand compensation from the customer, the amount of which will be determined based on the condition of the products and proceed unilaterally and without further notice to full or partial offset of its claim against the customer.

11.4 Returns of Products Considered Defective Upon Delivery (DOA)

Returns of products considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from delivery to the customer. The product must not be damaged and must include all original documents that accompanied the product (e.g., D.A.T., Retail Receipt, etc.) and its full packaging. In such cases, the following applies:

• The product will be received and checked for the defect reported by the customer, and the customer will be informed of the inspection findings.

• Provided that the products have been received and checked by the Company, and if the defect is confirmed, the product will be repaired without cost to the customer or (alternatively) replaced, or the transaction will be canceled if the product cannot be repaired within a reasonable time, and no replacement product of equivalent or better characteristics or value is available. In case of transaction cancellation, the refund will be made in the same manner as the original payment, as outlined above in clause 12.1.

• The shipping costs for returning the products to the COMPANY and for re-shipping the replaced product to the customer will be borne by the Company.

• If the products are returned damaged or incomplete, the online store has the right to demand compensation from the customer, the amount of which will be determined based on the condition of the products and proceed unilaterally and without further notice to full or partial offset of its claim against the customer.

11.5 Supplier Responsibility and Warranty

Each durable consumer good is accompanied by the written warranty of its manufacturer. Please pay special attention to the terms of the warranty provided by the Supplier, as well as to any accompanying documents or materials included with the product, especially those concerning safe use and maintenance of the products. It is clarified that the above obligations of the company arising from this clause 12 (return policy) do not apply in cases where the defect was caused by you or by force majeure, either strictly or broadly defined. In any case, products must be accompanied by the necessary legal documents and proof of receipt. These obligations expire after the warranty period.

11.6 Order Cancellation

An order can be canceled under the following circumstances:

Before the order is completed, during the online ordering process, you can go “back” and remove items from your cart by clicking the “remove” button.

If the order has been completed but the product has not yet been shipped, you can call 2106838011, and one of our associates will handle the cancellation. After receiving the product, the provisions outlined in the above subsections of this clause 11 apply.

For further assistance and more information, you can always call us at 2106838011 or contact us via the website’s email form, explaining why you wish to cancel your order. An associate will assist you promptly. If your order has already been invoiced and you wish to cancel it, please contact us at 2106838011 and provide your order details. However, the order status will not change on your account page.

IMPORTANT NOTE: Exceptions to the Right of Withdrawal

The right of withdrawal provided in Articles 3e to 3ia of Law 2251/1994 for distance and off-premises contracts does not apply, except in other cases specified by the above law and in the following cases, which may concern products or services of this website:

a) Service contracts after the full provision of the service, if the execution began with the prior explicit consent of the consumer, and with their acknowledgment that they will lose their right of withdrawal once the contract is fully executed by the supplier;

b) The supply of goods made according to the consumer’s specifications or clearly personalized;

c) The supply of sealed audio recordings or sealed video recordings or sealed software for computers, which were unsealed after delivery;

d) The supply of digital content not provided on a tangible medium, if the execution (downloading or continuous streaming) started with the prior explicit consent of the consumer and their confirmation that they thus lose their right of withdrawal.

In cases where the law requires, as mentioned above, the prior explicit consent of the customer/consumer either for the provision of a service or for the execution of the supply of digital content not provided on a tangible medium (e.g., downloading), the customer/consumer accepts that the order of the service or product implies the immediate execution of the service by our Company and expressly waives, by accepting these terms of use, the right to exercise the withdrawal in these cases.

12. Terms of Use of https://www.gtstrudl.eu .

12.1 When browsing or using the website and its services and applications (including mobile applications) available or accessible through it, you must behave politely, courteously, and discreetly. The adoption of unfair competition practices or any other practices that contravene the Code of Online Conduct (Netiquette) is explicitly prohibited.

12.2 It is prohibited to install and promote, in any way, unauthorized advertising or unsolicited electronic messages (spam), chain letters, pyramid schemes, or any other form of unwanted content promotion.

12.3 It is prohibited to install, promote, or distribute content that contains viruses or any other electronic code, files, or programs designed to destroy or affect the functionality of any software or any other service/application of the website or to prevent, or attempt to prevent, other visitors, users, or third parties from using the website and the services and applications (including mobile applications) available or accessible through it.

12.4 You are not allowed and it is prohibited to allow any third party to: (i) attempt to copy, modify, reproduce, create derivative works, frame, mirror, republish, download, display, transmit, or distribute all or part of the services/applications provided by or through the website, in any media and in any way, (ii) use any robot, spider, website search or retrieval application, or any other device to copy, retrieve, archive, or index any part of the website that requires authentication or is disabled, (iii) attempt reverse compiling, disassembling, reverse engineering, or otherwise altering all or part of the services/applications provided by or through the website, (iv) access the services/applications provided by or through the website to create a competing product and/or service/application or use the services/applications provided by or through the website for direct competition with it.

12.5 When browsing or using the website and the services and applications (including mobile applications) available or accessible through it, you declare, agree, and acknowledge that:

• You will not infringe on the personality rights of third parties, including, but not limited to, sending offensive or racist content and will not take any action that constitutes a direct or indirect threat to any other visitor, user, or third party,

• You will not publish or transmit any pornographic, obscene, blasphemous, defamatory, insulting, threatening, illegal, or other material that could constitute or encourage behavior that could be considered a criminal offense, cause civil liability, or otherwise violate any law,

• Your actions and omissions will not be contrary to the law, good morals, commercial ethics, personal data, or the individual and social rights of other visitors, users, or third parties,

• You will not mislead or harm the Company in any way.

12.6 In any case, the Company, with the express reservation of all its legal rights, reserves the right to refuse, reject, or delete content you have posted on the website, which in its sole discretion violates the Terms of Use or is offensive, illegal, or infringes the rights of any third party, whether natural or legal.

12.7 We inform you that as the website provides more than one service/application, you may be asked to evaluate and accept additional terms required for your interaction with one or more services/applications.

12.8 The Company’s obligations do not include performing actions on your behalf. Nothing in these Terms of Use is intended or considered to establish any partnership or joint venture between you and the Company or to designate one party as the representative of the other party, nor does it authorize one party to bind the other party.

12.9 The Company may, at regular or irregular intervals, add, modify, suspend, or discontinue (temporarily or permanently) any of the services/applications it provides, or even suspend or discontinue (temporarily or permanently) access to the website, without any obligation to provide prior notice to you.

13. Limitation of Liability

13.1 The Company is not liable for side effects and damages from the use of ordered products due to your incorrect choice of products, careless or improper use of the products, or due to the manufacturer’s fault, such as providing incomplete information or instructions accompanying the products.

13.2 The Company is not liable for deficiencies in product availability or for any temporary or permanent inability to provide its services and delays in accepting and processing orders or delivering ordered products for reasons not attributable to it, such as, but not limited to, force majeure, extreme weather conditions, natural disasters, emergencies, strikes, illegal actions of third parties and suppliers, fire, dysfunctions of collaborating courier companies, accidental deterioration or destruction of products before delivery to you, and after being handed over for shipping, unauthorized interventions by you or third parties, dysfunctions of the Online Payment Processor (Bank), Hosting Service Provider (HostProvider), Internet Service Provider (ISP), Access Provider, or your terminal equipment, incorrect provision of information by you, and generally any incident preventing the smooth fulfillment of its contractual obligations. The Company’s liability is limited to its obligations under the contract with you and it will make every reasonable effort to meet them within a reasonable time.

13.3 The Company is not liable for the poor condition of delivered products, unless the damage is due to inadequate storage of the products by the Company itself and provided all preventive measures the Company was required to take were followed.

13.4 By entering this website, you agree that your browsing and use of it is at your own risk, and that none of the parties involved in the creation, production, or publication of this website is liable. Indications include, but are not limited to, the Company’s lack of liability for errors and inaccuracies on the website and its services/applications, costs or expenses of any kind (including attorney fees, expert fees, or other costs), any interruptions, suspensions, or poor service quality of the website’s services/applications, any mistakes made through acts or omissions regarding the content of the website, or any damage, whether direct or indirect, material or moral, caused by accessing, using, or browsing the website, or by downloading any material, text, data, images, video, or audio files from the website, including but not limited to, anything caused by a virus (e.g., Trojan horses), bugs, human error or omission, or dysfunctions of any computer system, telephone lines, computer hardware, software, or program failures, or any other error, omission, or delay in transmission by your computer or network connection.

13.5 The Company is not liable for any telephone, telecommunications, or other charges that may arise. The Company relies on third-party service providers (such as network providers, data centers, telecommunication providers) to make the website and its services/applications available to you. Although the Company takes all reasonable measures to provide you with good service, it does not guarantee that these services/applications will be error-free or uninterrupted. Therefore, the Company is not liable for any damages you may suffer due to delays or errors in the website’s services/applications caused by the service providers it uses.

13.6 You are solely responsible for your conduct and for any data, text, files, information, usernames, images, graphics, photos, profiles, audio and visual excerpts, sounds, music works, copyrighted works, applications, links, and any other content or material you submit, post, or display on the website or through it. The content you submit, post, or display on the website or through it is considered non-confidential and free from any rights. Therefore, in case you do not delete/download it from the website, the Company has the right to use, copy, reproduce, display, distribute, publish, or transmit, in whole or in part, via its website, in any medium and by any means, unless you explicitly object by sending an email to info@strudleurope.eu..

13.7 You acknowledge and agree that other visitors/users/consumers or third parties may contact you by leaving related comments on the website’s services/applications. Specifically, you acknowledge and agree that any content you post on the website may be accessible to other visitors/users of the website or any third party and may be further distributed through the Internet. Additionally, you acknowledge and agree that all your personal and non-personal data may be collected, associated, and used by third parties, and may result in unsolicited messages being sent to you. Such actions are not controlled by the Company, which, although it has taken the maximum possible measures, cannot guarantee absolute protection from Internet risks.

13.8 You expressly acknowledge that the Company is not liable for any third-party websites, Internet services, or features. Your interaction with any third-party websites and Internet services is solely and entirely at your discretion, and is at your own risk, with no liability on the part of the Company.

14. Intellectual and Industrial Property Rights

14.1 The entire content of this website, including but not limited to, texts, names, trademarks, logos, patents, domain names, software code, software (including applets and action links), software compilation, graphics, illustrations, photos, images, video or audio files, interactive applications, and generally any type of files is the intellectual and industrial property of the Company and is governed by national, EU, and international intellectual and industrial property regulations, except for rights expressly acknowledged as belonging to third parties. Therefore, reproduction, retransmission, republication, screen capturing, copying, storage, sale, leasing, transfer, assignment, granting (with or without consideration), commercial exploitation, transmission, distribution, publication, performance, downloading, translation, or modification in any manner or medium, whether in whole or in part, is strictly prohibited without the prior explicit consent of the Company. The subscriber/user/visitor agrees that anything contained on the pages of this website is a registered trademark or product of the intellectual and industrial property of the Company or third parties (used under license), and unauthorized use may lead to legal sanctions.

14.2 The above prohibition does not apply in the case of a single copy of part of the website content being stored on a simple, personal computer for strictly personal, private, non-public (with or without compensation), and non-commercial use, provided the indication of origin is not removed or altered, and without infringing on the intellectual and industrial property rights and exclusive exploitation rights of the Company or third parties.

14.3 Access to and use of the software related to the website (“software”) does not grant you any rights over the software. You must refrain from any act of copying, translation, alteration, imitation, or infringement of the software and its content, in any way or medium, and from any violation of these rights.

14.4 By this, the Company grants you a non-exclusive, personal, non-transferable, and freely revocable license to use the software, which will last only as long as necessary to use the website and its services/applications, in accordance with the Terms of Use.

14.5 All intellectual and industrial property rights, as well as any rights (including goodwill and, where applicable, trademarks) on the trade name and the distinctive title, belong to the Company.

14.6 Any material transmitted, posted, or submitted to the website will be considered (and the Company will treat it as) non-confidential and public, and will not be considered the property of any visitor/user of the website.

14.7 You are obligated to indemnify the Company for any direct and consequential damages it may suffer due to the violation of third-party rights or improper or illegal use of the website.

NOTE: For the Intellectual and Industrial Property Rights of the Company’s products and services, refer to the above under clause 7.

15. Links to and from Other Websites

15.1 The website at https://www.gtstrudl.eu. may contain third-party website content and sources provided by third parties, internet services, or features, characteristics, and links that refer to third-party websites and services/applications.

15.2 Although this website may link to other websites, the Company is not responsible for the content and services/applications of those other websites to which it links through “links,” hyperlinks, or advertising banners, nor does it guarantee the availability, content, privacy policies, quality, or completeness of their services/applications. The third-party websites are solely responsible for the security, legality, and validity of their content.

15.3 The Company disclaims any direct or indirect approval, endorsement, relationship, sponsorship, or cooperation with the linked websites, unless explicitly stated. Therefore, for any issues arising while visiting/using those websites, you should contact the respective websites/applications, which are solely responsible for providing their services.

15.4 The Company does not exercise any control over other websites and does not accept any responsibility for the content, products, or services/applications of other websites (including, without limitation, social networking sites such as Facebook, Twitter, Google+). The Company is not liable for any losses or damages that may arise from navigating and using those sites. If you decide to access third-party websites linked to this website, you do so at your own risk.

16. Advertising Messages and Sponsors

16.1 This website may feature all types of advertising messages and sponsor messages. You are free to choose or click on the advertised goods and services as you see fit. The Company is not responsible for your communication with third-party service providers advertised on the website or for any commercial transactions that may arise from your relationship with them.

16.2 The Company is not obligated to examine or review the legality of the advertising material displayed on the website (beyond obvious cases of infringement of legal rights that would be noticeable to the average reasonable person). Therefore, it cannot be held liable in any form. The responsibility lies with the advertisers, sponsors, or creators of the displayed advertising material.

16.3 In this context, any complaint regarding the content of advertising material on the website should be directed to the relevant parties, as the Company bears no responsibility in this regard.

17. Social Media

17 The Company is actively involved in Social Media, having created its own pages on these platforms (e.g., Facebook, Twitter, Google+). Participation in these Social Media does not create any claims or demands on your part, and the Company assumes no responsibility for the existence and content of these pages, as well as for the privacy policy they follow.

18. Violation of the Terms of Use

18.1 The violation or attempted violation of the security of the website, services, or applications (including mobile applications) provided or accessible through it is prohibited.

18.2 Violation of these Terms may, at the sole discretion of the Company, lead to the termination of your account on the website. You understand and agree that the Company will not be responsible for any information or content you provide and that you use the website, services, or applications (including mobile applications) made available or accessible through it at your own risk. If you violate the letter or spirit of these Terms, or otherwise create any risk or legally expose the Company, we may suspend or terminate access, either fully or partially, to the website, services, or applications (including mobile applications) made available or accessible through it.

18.3 Violation of the above security rule may lead to civil and/or criminal prosecution. The Company will investigate the events that may be related to the violation and may cooperate with the relevant authorities in cases of such violations.

18.4 The Company will fully cooperate with the authorities and comply with any judicial order for the identification of the violator.

18.5 You fully understand and accept that you are solely responsible for compensating the Company and any partner, associate, or affiliated company for any damages caused to the Company or its partners, associates, or affiliated companies due to illegal use or abuse of the website, services, or applications (including mobile applications) made available or accessible through it.

18.6 By accepting these Terms, you agree to fully indemnify the Company and its partners, associates, or affiliated companies against any offense, claim, or demand, and to bear any legal and court costs that may arise from violating the content of these Terms of Use, as well as the violation of third-party rights during your use or navigation on the website.

19. Applicable Law & Dispute Resolution

19.1 Any dispute arising between you and the Company should first attempt to be resolved amicably.

19.2 Otherwise, the relevant claims can be made within the statutory deadlines.

19.3 The applicable law is Greek law, and the courts of Athens have exclusive jurisdiction to resolve any disputes that arise and are not resolved amicably.

19.4 If a claim is made against the Company relating to your actions or omissions, content, or information you have provided to the Company, you agree to indemnify and hold the Company harmless from all responsibilities and obligations, and to restore any damages or losses that the Company or its partners and associates may have incurred. You also agree to pay any legal fees incurred by the Company (including legal fees) related to handling the claim made against the Company for the aforementioned reasons.

19.5 If any provision of these Terms is deemed invalid or unenforceable by a competent Court, you agree that the section of that provision will be separated from the remaining Terms and will not affect the validity and enforceability of the other provisions, which will remain in full force and effect.

20. Contact

20.1 You can contact the Company for any issues or anything you wish to declare or report. Furthermore, you can contact the Company to submit a request to correct or delete the personal data you have entered on this website, restrict its processing, oppose its processing, access it, or withdraw your consent regarding the processing of your personal data at any time by sending an email to info@strudleurope.eu.

20.2 If you wish to file a complaint regarding the processing of your personal data, we inform you that the competent authority is the Hellenic Data Protection Authority (HDPA), located at 1- 3 Kifisias Avenue, P.O. Box 115 23, Athens, with contact phone: +30 210 64 75 600 and email: complaints@dpa.gr.